Artificial intelligence has been on a hot streak and, while it's a boon for some, it has been bane for jobs.
Most of the attention has been drawn to the negatives – jobs displaced or wiped out – but studies have found the technology to be an opportunity to create more and reskill employees.
Human resources departments, meanwhile, have also been trying to figure out how to balance tradition with the hot innovation.
"The biggest change will be people working alongside AI, to capture the upside of 'augmented intelligence', so there will be a race to equip people with the right mindsets, skill sets and toolsets,” Lisa Lyons, regional transformation centre of excellence lead at New York-based professional services firm Mercer, tells The National.
"Another bright side, is making work more interesting … employees report that their work today is mundane and repetitive, presenting an obvious opportunity for process and cognitive automation.”
History repeating itself
Analysts have drawn parallels to other industrial revolutions, in which the job market was disrupted, in what is considered its fourth iteration. The big difference is that the technology has set the pace faster, and everything else must keep in step.
And while it is universally agreed upon that AI will indeed replace or displace jobs, figures have varied. But, in fact, jobs continue to be created as eras open up roles and demand.
The International Monetary Fund estimates that 60 per cent of jobs in advanced economies would be affected by AI; that number drops to 40 per cent 26 per cent in emerging and low-income economies, respectively.
"As AI continues to develop, it will become increasingly adept at performing a variety of roles that have traditionally been done by humans,” says Mohammed Alkhotani, a senior vice president at cloud services company Salesforce Middle East.
For example, autonomous AI agents, built on natural language processing and powerful reasoning engines, can mimic human language – both written and spoken – and are ideally suited to handle a wide range of roles.
"This particularly applies to customer services, where AI agents are already working alongside humans,” Mr Alkhotani tells The National.
Customer services are forecast to be among the top declining roles through 2030, the World Economic Forum said in its Future of Jobs Report 2025.
Multiple studies agree on what jobs are at risk from AI, or the jobs the functions of which can be mostly performed by AI in a more accurate and cost-efficient way. Among those roles that have been automated, or are at risk of being automated, are telemarketers, customer service representatives, manufacturing assembly line workers, proofreaders and translators.
On the flipside, jobs that are less at risk – or are outright difficult to replace using the technology of today – are those that need people to provide emotional understanding, interpersonal skills, human judgment and adaptability, according to Kieran Gilmurray, an AI strategist who founded an IT services firm bearing his name in Northern Ireland.
Those include jobs in health care (doctors, surgeons, nurses), the arts (sculptors, musicians), social workers and counsellors and skilled tradespeople (electricians, carpenters, plumbers).
"AI should complement human expertise, not replace it … decision-making often requires nuance, negotiation and adaptability, which AI cannot fully replicate,” says Ibrahim Imam, Vienna-based construction software developer PlanRadar's chief executive for the Middle East and North Africa, and Asia-Pacific regions.
"The key to successful AI integration is continuous training, contextual learning and a hybrid approach where AI handles data-heavy tasks, allowing professionals to focus on strategic, human-centric decisions.”
The HR dilemma
Much of the focus – and worries – of the apparent job disruption has been towards the workforce, and HR units of companies are feeling the pinch.
For instance, while HR teams are likely to incorporate more AI tools, the idea of AI fully replacing human HR professionals is highly unlikely for a number of reasons.
While AI can streamline recruitment, onboarding, and employee performance tracking, it lacks the emotional intelligence needed for complex human interactions, says Nicki Wilson, managing director of Dubai-based recruitment firm Genie.
"It also becomes a bit of a spambot in the sense that AI can often seek out job roles for jobseekers and send hundreds, if not thousands, of applications to adverts, decision makers and HR teams,” she tells The National.
In addition, using AI tools to create CVs are "actually counter productive”, as most traditional software that recruiters and employers use cannot read these CVs, which are effectively images, she says.
"This, honestly, is not helping anyone trying to hire.”
The WEF agrees. AI systems still largely rely on self-reported candidate information, making them susceptible to inaccuracies, the jobs report says. It added that around 88 per cent of companies have already used some form of AI for initial candidate screening. However, that has already been a trend, even before the pandemic year – and way before ChatGPT burst into the scene, a study from US-based HR services firm SHRM finds.
"What's more, these systems can also filter out highly qualified, high-skill candidates if their profiles don’t match the exact criteria specified in the job description,” the WEF report stresses.
Rolling with the punches
In the US, inefficient career transitions and learning gaps are costing the world's biggest economy about $1.1 trillion annually, research from UK education conglomerate Pearson shows.
That underscores the need for more effective workforce development solutions, as AI’s role in workforce development "extends far beyond improving efficiency”, a representative from the London-based company tells The National.
Jobs that require human interaction, creativity, critical thinking, strategic decision-making, emotional intelligence and advanced technical expertise are best positioned to thrive amid the AI boom, recruitment consultants had previously told The National.
"AI-driven platforms can offer personalised learning experiences … these platforms analyse employees’ individual learning styles, strengths and weaknesses to deliver content tailored to their needs, helping to bridge skill gaps effectively and efficiently,” the Pearson representative says.
That does not mean companies should just roll with the punches. A study from the California-based non-profit Rand Corporation finds that more than 80 per cent of AI projects don't succeed. That "emphasises the need for clear guidelines and practical applications”, says Evgenii Pavlov, general manager at Yango Ads Middle East and Africa.
"The technology landscape is littered with instances where AI was applied unnecessarily, resulting in failures and unmet expectations,” he tells The National.
AI in circles
The reliability of AI systems has always been under scrutiny. It is not uncommon for chatbots or – text-based or voice – which are increasingly replacing humans in call centres, to take users in circles. Some do not even have outright options to request for an actual person to speak to.
The reason for this is issues such as limited understanding of complex queries, and poor training data, in addition to scaleability problems wherein bots still in development, with limited testing, have been rolled out, leading to inefficiencies.
"Finally, the process of human-AI collaboration, such as escalating to a human agent, can sometimes be inadequately managed, leading to circular interactions,” says Louis Mottli, founder and chief executive of UK-based entertainment app developer Mottli.
"At its core, AI has always been an enablement technology, designed not to replace but to enhance human thinking, decision-making and execution … businesses don’t succeed by automating everything; they succeed by striking the right balance.”
A timeline of the Historical Dictionary of the Arabic Language
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- November 2024: All 127 volumes completed
Skewed figures
In the village of Mevagissey in southwest England the housing stock has doubled in the last century while the number of residents is half the historic high. The village's Neighbourhood Development Plan states that 26% of homes are holiday retreats. Prices are high, averaging around £300,000, £50,000 more than the Cornish average of £250,000. The local average wage is £15,458.
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Countries with largest unpaid bill for UN budget in 2019
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Mexico – $36 million
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Israel – $18 million
Venezuela – $17 million
Korea – $10 million
Countries with largest unpaid bill for UN peacekeeping operations in 2019
USA – $2.38 billion
Brazil – $287 million
Spain – $110 million
France – $103 million
Ukraine – $100 million
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Specs
Engine: Dual-motor all-wheel-drive electric
Range: Up to 610km
Power: 905hp
Torque: 985Nm
Price: From Dh439,000
Available: Now
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Young women have more “financial grit”, but fall behind on investing
In an October survey of young adults aged 16 to 25, Charles Schwab found young women are more driven to reach financial independence than young men (67 per cent versus. 58 per cent). They are more likely to take on extra work to make ends meet and see more value than men in creating a plan to achieve their financial goals. Yet, despite all these good ‘first’ measures, they are investing and saving less than young men – falling early into the financial gender gap.
While the women surveyed report spending 36 per cent less than men, they have far less savings than men ($1,267 versus $2,000) – a nearly 60 per cent difference.
In addition, twice as many young men as women say they would invest spare cash, and almost twice as many young men as women report having investment accounts (though most young adults do not invest at all).
“Despite their good intentions, young women start to fall behind their male counterparts in savings and investing early on in life,” said Carrie Schwab-Pomerantz, senior vice president, Charles Schwab. “They start off showing a strong financial planning mindset, but there is still room for further education when it comes to managing their day-to-day finances.”
Ms Schwab-Pomerantz says parents should be conveying the same messages to boys and girls about money, but should tailor those conversations based on the individual and gender.
"Our study shows that while boys are spending more than girls, they also are saving more. Have open and honest conversations with your daughters about the wage and savings gap," she said. "Teach kids about the importance of investing – especially girls, who as we see in this study, aren’t investing as much. Part of being financially prepared is learning to make the most of your money, and that means investing early and consistently."
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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.
Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.
“Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.
Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.
“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.
Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.
From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.
Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.
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Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.
“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.
Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.
“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.
“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”
The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”
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UK's plans to cut net migration
Under the UK government’s proposals, migrants will have to spend 10 years in the UK before being able to apply for citizenship.
Skilled worker visas will require a university degree, and there will be tighter restrictions on recruitment for jobs with skills shortages.
But what are described as "high-contributing" individuals such as doctors and nurses could be fast-tracked through the system.
Language requirements will be increased for all immigration routes to ensure a higher level of English.
Rules will also be laid out for adult dependants, meaning they will have to demonstrate a basic understanding of the language.
The plans also call for stricter tests for colleges and universities offering places to foreign students and a reduction in the time graduates can remain in the UK after their studies from two years to 18 months.
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Investors/Investment amount: $125 million. Major investors include Starz/Lionsgate, State Street, SEQ and Delta Partners
TYPES%20OF%20ONLINE%20GIG%20WORK
%3Cp%3E%3Cstrong%3EDesign%2C%20multimedia%20and%20creative%20work%3A%20%3C%2Fstrong%3ELogo%20design%2C%20website%20design%2C%20visualisations%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EBusiness%20and%20professional%20management%3A%20%3C%2Fstrong%3ELegal%20or%20management%20consulting%2C%20architecture%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EBusiness%20and%20professional%20support%3A%20%3C%2Fstrong%3EResearch%20support%2C%20proofreading%2C%20bookkeeping%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3ESales%20and%20marketing%20support%3A%20%3C%2Fstrong%3ESearch%20engine%20optimisation%2C%20social%20media%20marketing%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EData%20entry%2C%20administrative%2C%20and%20clerical%3A%20%3C%2Fstrong%3EData%20entry%20tasks%2C%20virtual%20assistants%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EIT%2C%20software%20development%20and%20tech%3A%20%3C%2Fstrong%3EData%20analyst%2C%20back-end%20or%20front-end%20developers%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EWriting%20and%20translation%3A%20%3C%2Fstrong%3EContent%20writing%2C%20ghost%20writing%2C%20translation%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EOnline%20microtasks%3A%20%3C%2Fstrong%3EImage%20tagging%2C%20surveys%3C%2Fp%3E%0A%3Cp%3E%3Cem%3ESource%3A%20World%20Bank%3C%2Fem%3E%3C%2Fp%3E%0A
Ticket prices
- Golden circle - Dh995
- Floor Standing - Dh495
- Lower Bowl Platinum - Dh95
- Lower Bowl premium - Dh795
- Lower Bowl Plus - Dh695
- Lower Bowl Standard- Dh595
- Upper Bowl Premium - Dh395
- Upper Bowl standard - Dh295
FIXTURES
Thu Mar 15 – West Indies v Afghanistan, UAE v Scotland
Fri Mar 16 – Ireland v Zimbabwe
Sun Mar 18 – Ireland v Scotland
Mon Mar 19 – West Indies v Zimbabwe
Tue Mar 20 – UAE v Afghanistan
Wed Mar 21 – West Indies v Scotland
Thu Mar 22 – UAE v Zimbabwe
Fri Mar 23 – Ireland v Afghanistan
The top two teams qualify for the World Cup
Classification matches
The top-placed side out of Papua New Guinea, Hong Kong or Nepal will be granted one-day international status. UAE and Scotland have already won ODI status, having qualified for the Super Six.
Thu Mar 15 – Netherlands v Hong Kong, PNG v Nepal
Sat Mar 17 – 7th-8th place playoff, 9th-10th place playoff
The%20specs
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Mohammed bin Zayed Majlis
The specs
Engine: 2-litre or 3-litre 4Motion all-wheel-drive Power: 250Nm (2-litre); 340 (3-litre) Torque: 450Nm Transmission: 8-speed automatic Starting price: From Dh212,000 On sale: Now
RIVER%20SPIRIT
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The five pillars of Islam
Abu Dhabi Equestrian Club race card
5pm: Abu Dhabi Fillies Classic (PA) Prestige; Dh110,000; 1,400m
5.30pm: Abu Dhabi Colts Classic (PA) Prestige; Dh110,000; 1,400m
6pm: Maiden (PA); Dh80,000; 1,600m
6.30pm: Abu Dhabi Championship (PA) Listed; Dh180,000; 1,600m
7pm: Wathba Stallions Cup (PA) Handicap; Dh70,000; 2,200m
7.30pm: Handicap (PA); Dh100,000; 2,400m
THE DETAILS
Deadpool 2
Dir: David Leitch
Starring: Ryan Reynolds, Josh Brolin, Justin Dennison, Zazie Beetz
Four stars
The%20specs
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